Hassle-Free
Exchanges & Returns

Hi love! We're here to help make this easy ❤️ Please select the correct path below for your order (regular purchase or Try Now program through BlackCart).

Also, please be sure to review our returns/exchange policy below to confirm your order is eligible 😊

Start Exchange/Return
for Order

Access BlackCart
Try Now Portal to Return

Returns 
Our 100% happiness guarantee includes free shipping + returns! We offer free size or style exchanges within 30 days of purchase.

Complete your return within 10 days of your delivery date if you wish to return your item for a full refund. To be eligible for a full refund, your item must be unused and in the same condition that you received it.

To complete your return or exchange, access our hassle free return portal above or contact our happiness team with your order number at happinessteam@gemandi.co

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

TryNow Program

Login to your BlackCart portal with the button above or through emails you have received regarding your order. You will select which items you'd like to keep/return and get your pre-paid label through the portal. If you don't use the BlackCart portal to return your items our system may still charge you after your 5 day try period. If this happens, please reach out to our team at happinessteam@gemandi.co so that our team can assist you with an appropriate refund.